ahhh the rubbish that is CS - you could try this. You need a small spanner to remove this. Broadband Deals. All. • Using your TV remote push the Input, AV or Source button. . It also protects the network from 240 volts being fed to it by faulty TVs in your home. 168. Choose the best spot for your wifi hub. You’ll then be able to use your same old phone to make. RedTomato said: I removed my Virgin cable about a month ago. TV box - 15 mins. Sometimes there is no wall box, just a trailing cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Price adjustment. 0. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. AnthonyRaw1986. Push fit the VM-supplied lead onto the socket. on 12-01-2023 10:45. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Turn on and start the hub. 01-02-2023 10:59 - edited 01-02-2023 11:00. VM BB TV Landline. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Stay safe online. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. . Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Plus, again optionally, a cable will be run to a phone socket for the phone service. The other is marked TV, & this is used for TV & Broadband. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Thank you very much 🙂. Sign in;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. No wall socket to connect. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Can anyone tell me what the case is called, confirm its needed and. I have received my quick start-up kit. You just need to find the socket and plug in your phone. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . A non-split socket will have the sockets and screws in the middle. However, I do not have any of the specified wall sockets available. I'm very sorry to hear about the non wall socket. Hi, I have ordered a self installation kit for broadband and landline. See below for suggestions to the regular 'missing socket' questions which are posted on here. Don’t plug the power cable into a plug socket yet. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. All the wall sockets I can see are for BT. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. No, any cables within the house can be touched as much as the householder wants to touch them. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Need wall socket. into the Virgin Media socket on your wall. . Account - Cable. In response to Llfamily. Security. com. Or wait here a day or two for a VM Mod to pick this up. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Everything you need is posted to you. 194. I'm a Very Insightful Person, I'm here to share knowledge. It covers topics such as remote control, recording, apps, settings and troubleshooting. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Push the red label end of the white cable, into the wall socket. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Re: Installation not workingon 28-10-2022 17:29. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All Rights ReservedNo setup fee. Browse Virgin Media Virgin Media Community. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Sounds like you need a manned engineer install rather than self-serve. Account - Cable. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. My Virgin Media App. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. QuickStart, set up and connections. Fitting a new Virgin media wall socket in QuickStart, set up and. You should be able to locate your telephone master socket, which would have a BT or. The wall box may be branded with the logos of an old cable TV company (not VM). VM BB TV Landline. I was told when purchasing the broadband package that fibre was available here. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Some new sockets may look like one of the below. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media; My Virgin Media; Shop; Help;. Push the red label end of the white cable, into the wall socket. Re: How to book an engineer. Call the pre-installation and delivery team on 0800 052 1734. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Stay safe online. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. We installed our router etc ourselves. ahhh the rubbish that is CS - you could try this. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. I’m annoyed because I actually had a virgin sales person in my house. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. 0 Kudos. 2. £ 9. VM will usually only supply a Quickstart to a property that had VM previously. Explain what needs to be done and book an engineer visit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The box and cables may have been removed by the previous occupiers. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Try tracing the cables back to the house from the brown box outside. My Virgin Wall socket not same as installation guide that one. It could be that a previous owner has cut the cabling out. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. When plugged into either cable the hub just - 5440321. Openreach would normally use the existing route that your telephone line would take. My property is a flat which I am renting, so befo. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. They can arrange for an engineer to come to the property to complete the installation. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Rob. What I need to do? - 5432597. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Plus get help on things like wayleave & access agreements. 01-02-2023 10:59 - edited 01-02-2023 11:00. Ordered VM broadband and was recommended by the website to select the self quick install option. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 95 when taken with an 18-month contract on the line rental, which costs from £17. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. We would like to show you a description here but the site won’t allow us. Back a step. Re: No virgin media wall socket. Second, you'll likely need a manned installation for your VM services. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. . Working hard to help connect the nation, shop our offers and order online. 13-12-2021 15:21. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Its a flat £25 charge to move the connection points and rebalance power levels. which will give you a general idea of VM fixtures and fittings. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. Thank you for the tel no. Or if the other end of the white cable is in a more useful. Virgin Media. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. in Networking and WiFi Sunday; No Virgin Media Wall socket . I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. The cable in the second picture is the one you need to connect too. 95. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Virgin Media; My Virgin Media; Shop;. I'd like to move my virgin set top box but the current cable isn't long enough. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. If you're happy for us to get this booked. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. on 15-02-2022 10:03. Get the Hub ready by connecting the wires. Your engineer will arrive at your chosen time on your chosen day. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Mark as. The installation should take around an hour. To best look into this, I am sending a private message. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. Even after scraping the connection might not be a very good one. I can’t find any trailing cable at all. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Joining in Options. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Thank you for your post and welcome to the community. Should’ve checked this before I ordered. . . on 05-09-2023 20:36. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We all know and love the internet and TV services that can enter our homes through entry points. Now to my Issue: I opted for the self-installation ki. Don’t plug the power cable into a plug socket yet. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. No Virgin Media have their own network which is separate to Openreach`s. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Call the Pre-installation and delivery team on 0800 052 1734. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. But I have no Virgin Media Wall socket in my house. But I have no Virgin Media Wall socket in my house. VoIP stands for Voice over Internet Protocol. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. 0 Kudos. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Booking an engineer is easy with Virgin Media. I will send a private message - watch out for the purple envelope 🙂 Kind regards. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Virgin Media; My Virgin Media; Shop;. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. You need a small spanner to remove this, then push the provided connector over the exposed end. Pop the power cable into a nearby plug socket, and turn it on. Plug into the wall socket. Suitable for a range of multimedia installations. Would I be able. Excellent shop. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. D01 C9W8. Installation Steps. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. This promotion means you won’t pay the usual setup fee of £35. But I have no Virgin Media Wall socket in my - 5383603. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Manage Your Account. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Reply. This is designed to push over the existing screw connector the outlet has. 2. But this is provided you already have an undamaged Virgin Media socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Browse Virgin Media Virgin Media Community. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. But i couldnt find the socket that could fit. Hello, We recently moved into a house which has this box connected to the router. D01 C9W8. Hey there. Local. The wall socket I have within my home does not appear to be working. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Virgin Media;. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Virgin Media Wall Socket. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. If it’s not a technical issue you need help with then we’re here to support you on. You should be able to do it on a call to CS. I was told when purchasing the broadband package that fi. Virgin media wall socket for broadband is not what js shown on the installation guide. Perfect for when you can’t all decide on what to watch. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. - 5250024 It has two outputs on the left of the wall box. Remove the connector cable. If you. Manage Your Account. Networking and WiFi. Pop the power cable into a nearby plug socket, and turn it on. QuickStart, set up and connections. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. Thanks mate. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. . I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. Virgin Media; My Virgin Media; Shop;. All the cabling is the property of Virgin Media and must not be touched. These enter my house via an air brick/vent very close to. Security matters. There are 10 types of people: those. This hole will typically be up to 1cm in diameter and often positioned near your front door. Options. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. on 15-11-2022 18:53. Installing and configuring your kitSame thing happened, and on all the wall phone points. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. Take the red-banded end of the isolator cable,. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. on 05-04-2023 09:20. . How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Browse Virgin Media Virgin Media Community. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. This latest future-proof WiFi. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. The cable going in will be a double. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. . Options. Options. 3) get VM to fit a new box for you. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. He - 5270179. Options. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Manage Your Account. Jack14102. These enter my house via an air brick/vent very close to. QuickStart self-install pack delivery delayed by over 1 month. I don't have a virgin media wall socket and this is stressing me out. Explain what needs to be done and book an engineer visit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Some new sockets may look like one of the below. No Virgin Media socket Go to solution. on 21-02-2023 19:59. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Back a step. I am so sorry to hear that you seem to be missing a wall socket in the home. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Trouble shooter. There should then be. Download it now and enjoy the. Switched On. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Re: No wall socket. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. However, since theres no virgin media socket is it possible if someone who works at v. Follow these simple installation steps for your Virgin Media home phone set up. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Hi there. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. on 03-08-2020 18:05. We have tried plugging it into the only box we found it would fit but no luck. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I have the new one as. Reply. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. 19 minutes ago. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Your connection box is usually put in the living room on the wall. . We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. If however the socket itself has been removed you will need assistance. It feels like I need to just obtain a connector to enable the two to fit. Engineer installations. Options. 22-12-2022 19:19 - edited 22-12-2022 19:20. Options. Virgin Media; My Virgin Media; Shop;. There are multiple different branded wall boxes inside our flat but none. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Browse Virgin Media Virgin Media Community. I don't longer work there. My Virgin Media App. Turn on and start the Box. There must have been a previous installation or you would not have been offered a self install. The cable could be hidden within, or behind, furniture. Some new sockets may look like. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Can I have engineer visit and setup it? Thanks. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. The box and cables may have been removed by the previous occupiers. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Placed an order and the lady said we were eligible for quick start self installation. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Account - Mobile. All the apps will work, and you can watch your recordings - your mini box connects to the main box. . 1 [or 192. While it's possible to add inclusive calls. Could an engineer be arranged to install please as my account is due to go live today. -a power cable for the hub's adapter. Chris. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. 1 1. No vm wall socket. I can only find the TV socket. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband.